Operation Veterans Promise
DYH Staffing and TER Consulting LLC
DYH Staffing and TER Consulting LLC are working together to help put Americans back to work!
Tom Romano
Vietnam Veteran, 1969
DYH Staffing is known as the “Recruiting Match Makers” for sourcing the best talent for their clients Nationwide. With more than 20 years of experience in Recruiting, Training and Sales Management, they are committed to focus on key aspects of organizational performance for their clients and matching excellent candidates with great companies.
TER Consulting LLC is partnering with DYH Staffing to assist in the recruitment process of over 10,000 virtual positions. TER Consulting LLC offers a national network of independent remote/virtual recruiting partners with over 1,000 years of professional experience.
Together we are putting Americans back to work and we want to start with our Veterans and our Service men and women!
If you want the opportunity to work from home and you meet the qualifications below, please contact:
Position: Virtual Customer Service Professionals with Top Fortune “500” Companies..
Job Description
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Service as an Independent Call Center Agent answering inbound Customer Service calls for Fortune 500 companies.
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Providing customer service to customers placing orders, answering billing questions, assisting with payment arrangements, dispatch, technical support, product questions and reservations.
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This is Not a commission based position; This is simply Call Center work assisting customers just as you would in an off-site Call Center but this will be from your home office.
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Hours are Part Time or Full Time dependent upon availability of hours for FT.
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Schedules are flexible and you can choose your hours.
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The hourly pay rate is $9.00 – $14.00 per hour depending on experience and the client that you service. Must work minimum 25 hours per week, full time hours available.
Angela Blackledge
President
Virtual HR Masters
Thomas E Romano
President
TER Consulting
Skill Set Overview
• Excellent listening skills, strong English communication skills (verbal and written)
• The ability to answer general customer inquiries.
• The ability to resolve customer concerns or complaints related to your client.
• The ability to communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Job Requirements
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Must be 18+ to apply
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high school diploma or equivalency
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Secondary education and/or some college is preferred
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Able to perform basic math skills
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Ability to multitask and prioritize in a fast paced environment.
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A background check is required. (client may ask for drug test)
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Comfortable with basic Computer skills including email and documents.
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A quiet home office place to work. No ambient sounds such as pets or children while working.
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Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements
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Computer (PC, or Mac)
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Windows Vista is not accepted at this time
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Computer USB Headset, Microphone or PC speakers
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High speed Internet access provided by a cable or DSL provider
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Satellite broadband does not meet our requirements
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Use of wireless and WiFi ("air cards" is prohibited)
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A dedicated, hard wired phone with no features.
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A noise canceling phone headset.
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A computer with the basic following specs:
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Minimum Hardware: 2 Gigabytes (GB) – 80 GB IDE – Single Core 1.4 GHz – 48 x CD
ROM Drive – 32 Bit Sound Card speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Salary
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Starting pay for most Clients is approximately $9.00 per hour and top call takers make $14.00 per hour.
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Pay is dependent upon the Client you chose to train with. Some Clients offer a base rate per hour while others per minute.
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For the majority of clients – No Sales are required. Just due diligence, conscientiousness and dependability. Some clients do offer an extra incentive for sales.
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Pay Period is BiMonthly: Checks are automatically deposited or mailed twice per month on or before the 15th and 30th of each month.
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Depending upon the client you choose, contract requirements can range from a mandatory requirement of 10 Hours per week to 20 + hours.
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If you would like to work over your contracted hours, you can. It is up to you and the availability of hours. Some contractors have worked close to 80 hours a week on a contract that only required 20 mandatory hours. Again it depends on the particular client and the availability of hours over and above your weekly contract requirement.
Additional Requirements
• You must be certified as a Customer Service Professional or ‘CSP’ before choosing a Client. This is to make sure you are going to be able to perform as a customer service agent and can be offered
client opportunities. The CSP training can be done in a day or take longer, it is up to you. You are responsible for paying a $99.00 fee
($19.99 special until Thursday 10/10/2013) for the CSP certification. (This fee is waived for Military and Spouse’s, Veteran’s and Spouse’s and Students.)
Client Certification*
• Client certification is separate and in addition to the one day Customer Service Professional
(CSP) Certification. Once you have passed and been certified as a CSP, you will be able to review
the different Client opportunities in detail and what each Client requires for their Certification fee.
You can then choose the client you wish to service as a Virtual Customer Service Professional. You are responsible for paying the client certification fee however, if you complete and pass the certification, you will be reimbursed after 90 days of employment.
* Virtual HR Masters and partner DYH Staffing does not profit from any training fees. Fees go
directly to pay the Client Instructors that train the Call Center Professionals up to 4 hours a day
for up to 10 weeks to work on their Company’s software and with their Company’s customers.
Time required for training varies depending upon the client you chose to go with.
Why Do I Have to Pay for Training?
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You will be working from your home. We are relying on you to be dependable. We have to make sure that only serious and conscientious applicants apply. The company can not afford to pay for training costs and then have candidates come and go.
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For candidates, this is the same as paying for technical training or college courses. If you want to become a Paralegal, Dental Assistant, Network Administrator, etc., you pay for your own training and certification before applying for the job role.
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This certification requires very minimal training fees and time commitment compared to other trade school certification programs or college course fees. It also guarantees work the next day after passing client certification, plus the rare opportunity to work from your home base.
*Your certification training is fully tax deductible along with many other tax breaks applicable to 1099 status such as: Phone & Internet service, % off home office used for
work including electricity, and more.
